PRIVACY POLICY

Café Momentum Inc. — topbrewercanada.com

Last updated: March 24, 2026 | Effective date: March 24, 2026

1. Organization Identification

Company name: Café Momentum Inc. Address: 1751 Richardson Street, Suite 6103, Montreal, Quebec H3K 1G6, Canada Email: administration@cafemomentum.ca Phone: 514-924-3345 Website: topbrewercanada.com

2. Personal Information Protection Officer

In accordance with Quebec’s Law 25 (Act to modernize legislative provisions respecting the protection of personal information), Café Momentum Inc. has designated a person responsible for the protection of personal information. For any questions regarding the protection of your personal information or to exercise your rights, you may contact the officer:

Email: administration@cafemomentum.ca Phone: 514-924-3345

The officer will process your request within 30 days of receipt.

3. Personal Information Collected

In the course of our activities, we may collect the following personal information:

First and last name, email address, phone number, personal and work address, payment information, and any other information you voluntarily provide through our contact or consultation request forms.

4. Methods of Collection

We collect your personal information through the following means:

  • Contact and consultation request forms available on our website;
  • Functional cookies necessary for the proper operation of the website;
  • Exchanges by email, phone, or in person in the course of our business activities;
  • Online ordering and payment process through our WooCommerce store.

We do not collect any non-essential cookies without your prior explicit consent. Our consent banner (Complianz) allows you to manage your preferences at any time.

5. Purposes of Collection and Use

We use your personal information for the following purposes:

  • Processing and managing your orders and payments;
  • Communications regarding our products and services (with your consent);
  • Responding to your information and consultation requests;
  • Customer service and technical support;
  • Improving our website and user experience;
  • Compliance with our legal obligations;
  • Dispute resolution and enforcement of our terms of use.

If we wish to use your information for other purposes, we will obtain your prior consent.

6. Basis for Collection

We collect your personal information based on your free and informed consent. We will only use your information after obtaining your consent and solely for the purposes for which consent was given, unless otherwise required by law.

7. Sharing with Third Parties

We do not transfer your personal information to third parties without your consent, except in the following circumstances:

  • Payment service providers, for transaction processing;
  • Legal entities, when required by law, regulation, court order, or applicable legal process;
  • IT service providers necessary for the operation of our website.

We require these third parties to use your information solely for the purposes for which it was provided and not to retain it beyond the necessary period.

We may also disclose your personal information in the following cases: (1) to comply with applicable law, regulation, court order, or legal process; (2) to enforce our agreements with you, including this privacy policy; or (3) to respond to claims regarding your use of the service.

8. Subcontracting and Cloud Services

In the course of our activities, certain personal information may be entrusted to third-party service providers, including:

  • HostGator (website hosting) — servers located in the United States;
  • WooCommerce / Automattic (e-commerce platform);
  • Complianz (cookie consent management);
  • Polylang (multilingual website management);
  • Any other provider necessary for the operation of our services.

We ensure that these providers offer sufficient guarantees regarding the protection of personal information, in compliance with Law 25.

9. Transfers Outside Quebec

Some of our service providers are located outside Quebec, particularly in the United States (HostGator, WooCommerce). As a result, your personal information may be transferred and processed outside the province.

10. Cookies and Similar Technologies

Our website uses functional cookies necessary for its proper operation, including language management (Polylang) and shopping cart management (WooCommerce).

No non-essential cookies (analytics, advertising, profiling) are activated without your prior explicit consent. You can manage your preferences at any time through our Complianz consent banner, accessible at the bottom of each page of the site.

11. Retention Period

We retain your personal information for a period of 90 days to 2 years after the end of your relationship with us, or as long as necessary to fulfill the purposes for which it was collected.

Certain information may be retained longer for legal, accounting, or tax purposes. Anonymized or aggregated data that does not identify you may be stored indefinitely.

12. Security Measures

The security of your personal information is important to us. We implement reasonable and appropriate security measures to prevent loss, misuse, or unauthorized modification of your information, including:

  • Encryption of payment data (SSL/TLS);
  • Access controls for systems containing personal information;
  • Regular updates of website software and extensions;
  • Regular data backups.

Despite these measures, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

13. Rights of Individuals

In accordance with Law 25, you have the following rights regarding your personal information:

  • Right of access: obtain confirmation that we hold information about you and receive a copy;
  • Right to rectification: have any inaccurate or incomplete information corrected;
  • Right to deletion (right to erasure): request the deletion of your personal information in certain cases;
  • Right to portability: receive your information in a structured and commonly used technological format;
  • Right to withdraw consent: withdraw your consent at any time;
  • Right to file a complaint: file a complaint with the Commission d’accès à l’information du Québec (CAI).

To exercise these rights, write to us at administration@cafemomentum.ca. We will process your request within 30 days.

14. Automated Decisions and Profiling

Café Momentum Inc. does not use any fully automated decision-making system (including profiling) that could have significant consequences for you. Should such a practice be implemented in the future, we will inform you in advance and you will have the right to have the decision reviewed by a natural person.

15. Minors and Vulnerable Persons

Our website and services are not directed at persons under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected personal information from a minor without the required parental consent, we will take the necessary steps to delete it as soon as possible.

16. Logging and Traceability

We maintain logging records to track access to personal information held in our systems. These records allow us to detect any unauthorized access and ensure the traceability of actions performed on personal data. Employee and provider access is regularly reviewed to ensure it remains legitimate.

17. Confidentiality Incidents

In the event of a confidentiality incident involving your personal information (unauthorized access, loss, theft, or disclosure), we will take the following measures in accordance with Law 25:

  • Assessment of the severity of the incident and risk of harm;
  • Notification to the Commission d’accès à l’information du Québec (CAI) if the incident presents a serious risk of harm;
  • Notification to affected individuals if the incident presents a serious risk of harm;
  • Recording of the incident in our confidentiality incident register.

We maintain a register of all confidentiality incidents, whether or not they present a serious risk of harm.

18. Third-Party Links

Our site may contain links to websites operated by third parties. This policy does not apply to those sites. We recommend that you review the privacy policy of each site you visit.

19. Changes to This Policy

We may modify this privacy policy at any time. The revised version will be posted on our website with the updated date. We encourage you to review this page regularly.

20. Contact Us

For any questions or concerns regarding this privacy policy or the processing of your personal information, please contact us:

Email: administration@cafemomentum.ca Phone: 514-924-3345 Address: 1751 Richardson Street, Suite 6103, Montreal, Quebec H3K 1G6, Canada